Privacy policy

Last updated: 09/19/2024
Who are we?
Welcome to Excellence smart solutions (Saleem APP) website It is a limited liability company under Jordanian law and its headquarters are in the city of Amman - Jordan. Its address is Umm Uthaina and its postal address is +962. It is registered in the Jordanian Commercial Register of the Jordanian Ministry of Industry and Trade within the Hashemite Kingdom of Jordan within the Register of Limited Companies with registration number 519032.
Excellence smart solutions owns the website and application under the field of technology and through the mobile application available in certain application markets for different mobile devices (“Application”), and we provide the services (“Service”) clearly and comprehensively described in “SALEEM APP” Terms of Service Available on the system or in portable applications. Excellence is responsible for all personal data collected and processed in connection with your use of the selected hospital or application.

All our activities related to the website or application are compatible with the General Data Protection Regulation in force, and in particular with the Regulation (Hashemite Kingdom of Jordan) 2019/269 issued by the Board of Directors and the Ministry of Health dated April 2019 on the protection of natural persons with regard to the processing of personal data and the freedom to transfer this data to the hospital. The chosen

The main purpose of this Privacy Policy is to inform you of how and for the purpose of processing personal data relating to your visit to the website and application and to determine the chosen hospital to go to receive appropriate treatment or to perform specific examinations within the hospitals through the application or website within the hospital during public access.

Why we collect and process data We collect and process personal data to ensure the functioning of the website and application and improve its operation in cooperation with Jordanian hospitals. We collect your personal data and process it administratively and medically, that is, information that identifies you or at least makes it possible to identify you while you go or arrive to a hospital or health institution and also as a natural person when you decide to contact us. Voluntarily or decide to leave us feedback regarding our service. Additionally we collect some technical data generated as a result of your visit to a website or use of the application which may also be considered personal data. “Processing” means any operations relating to personal data such as collection, registration, medical identification, security, status or equivalence, input, browsing and use.

If you use the site and application in your name but on behalf of a third party, be sure to obtain correct information and confirm this matter when entering, public visits, emergencies, public admissions, or pharmaceutical use.

What data do we collect and process administratively, medically and technically? We collect many types of information for different purposes, but related to providing and improving our services at us and at hospitals within the Hashemite Kingdom of Jordan. The types of information we collect and process depend on the types of services we provide through the website and application, as we collect and process your personal data in the following cases:

When you contact us, or when you decide to leave us feedback, or to browse a website, or use an application, or to enter a hospital, or for a general examination, or for emergency cases, or for general admission, or to schedule a medical interview.
Please note that your personal information is sent immediately to the departments of the hospital or medical institution upon entry and exit, but without submitting it, we will not be able to achieve what you expect from us. For example, we will not be able to provide a general, complete or short summary of your medical condition to the doctor responsible for your condition in any hospital. Mukhtar or medical institution

Your data will be processed for as long as it is necessary to achieve the purpose for which it was collected or as long as this is necessary or possible due to specific legal provisions relating to the processing of personal data.

  • 1. Contact: When you ask us to contact you, we will collect and process the following personal data: E-mail address, Name and surname, or if you have provided them before The legal basis for processing your data for communication purposes is your voluntary consent and this is a legal basis The data will be processed until the purpose of the contact request is achieved or until consent for administrative medical treatment is withdrawn In any case, for a period not exceeding 2 hours to 3 months from the last procedure submitted

  • 2. Opinion: You choose to express your personal opinion about the quality of our services. We can only process that data that you choose to share with us. However, providing personal information that enables us to identify you is not necessary to provide opinions, as you can leave your contact information for us to respond to your comments. In this case, your personal data is collected and processed for the purposes relating to the opinion you have communicated
  • 3. Security: When you browse our website and use the Services, we collect and process your IP address and other technological log data only for security - medical - administrative purposes which may be considered personal data. We do not process this data for the purpose of identifying you as a natural person, but to, for example, increase the level of security of the website and application so that we can respond to the operation of automatic mechanisms. The legal basis is our legitimate interest, which is understood as the need to ensure the safe use of the application and our services. The data is processed for a period not exceeding 30 days from

  • 4. Interrogation: When you use our service through our website or application, we collect some information related to your health in addition to other information that is useful to us in order to provide you with our services correctly and connect you to the chosen hospital with ease, such as your gender, age, and individual health risk factors that you suffer from, or may suffer from, or to avoid suffering from.
    We link this information to the selected hospitals' medical-administrative association with a specific scope of direction and guidance
    In this case, you go to the hospital or any other medical institution that is ready to receive and has medical administrative readiness

  • 5. Analytics: When you use the App or our Services, we may analyze your actions to improve both the Services and the App itself so that you receive the highest quality service. Analytics are performed for two purposes and on the following legal bases:

    • a) We analyze the data collected during your use of the Services, Website and App in order to improve our services and products They are understood to be necessary to provide services and supply medical information of the highest quality In line with user needs, developing software and management functions and improving their accuracy and correctness


    • b) We also analyze the data collected during your use of the application in order to ensure high quality and safety standards of medical products or devices

    The data will be processed until:
    Submit an objection and change matters you wish, as a prior report is submitted in this regard Maintain the personalization of this data or perform the analysis and achieve the goal Whichever comes first The data will be processed until the end of the submission and entry period or exit and completion period for individual files Technical information
    we also automatically store and process certain information about how you use our Services (“Log Data”) and such Log Data does not identify the User in any way and does not constitute Personal Data. It includes information such as the name and version of the browser, the name and version of the operating system, and the platform used by the user (mobile or fixed device). We use this Log Data to improve, personalize and improve our Services by expanding and tailoring their features and functionality to user needs and preferences.
    What we can do with your data
    How We Use Your Data
    At our healthcare platform powered by artificial intelligence, we collaborate with third-party hospitals and medical institutions to enhance the quality of care you receive.
    By securely sharing brief, annotated summaries of your medical condition before your arrival or admission, we help doctors and medical professionals prepare for your visit.
    This allows them to approach your case with higher accuracy and efficiency, ensuring you receive a personalized and precise standard of care.
    We prioritize your privacy and uphold your rights regarding data protection, ensuring that your information is handled with the utmost confidentiality and security.